Title Specialist

Position Summary: Triumph Commercial Finance ("TCF"), a division of TBK Bank, SSB ("TBK"), is a business unit with the primary responsibility for equipment lending.  TCF seeks a qualified Documentation Analyst who will assist the Documentation manager, on a pre- documentation and post-closing basis, included insurance, documentation changes, research, and assists TCF members.

Essential Duties & Responsibilities

• Customer service duties associated with vehicle registration related to titles including assisting with title tracking, record keeping, and reporting.

• Ensures title transactions are processed and managed in a timely fashion.

• Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.

• Provide excellent customer service to all internal and external customers.

• Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.

• Communicate with customers, dealers, 3rd party title agencies via email or verbal to handle title issues daily.

• Prepare and submit legal transfer documents to the state department of motor vehicles (DMV).

• Provide feedback and details to management on any internal or external issues that conflicts with receiving processed title work.

• Assist group members with various department task as directed by the manager.

• Perform other duties as assigned.

Experience & Education

• High school diploma or GED equivalent.

• 1 -2 years’ experience in an administrative or customer service position in a corporate office setting.

• Prior work experience in automobile dealerships or title companies preferred.

• Knowledge of equipment lending industry is ideal.

• Experience using FIS Premier or other loan operating system is a plus.

Skills & Abilities Required

• Intermediate proficiency in MS Office (Word, Excel, PowerPoint) and Salesforce.

• Must have strong customer service ethics and team building skills.

• Ability to prioritize, organize, and produce in a high-volume, deadline-oriented production group.

• Ability to thrive in a professional office environment.

• Basic knowledge of commercial and consumer loan documentation, loans secured by titled vehicles and equipment.

• High energy and self-motivated