Job Description

Position Summary: Triumph Commercial Finance ("TCF"), a division of TBK Bank, SSB ("TBK"), is a business unit with the primary responsibility for equipment lending.  TCF seeks a qualified Documentation Analyst who will assist the Documentation manager, on a pre- documentation and post-closing basis, included insurance, documentation changes, research, and assists TCF members.

Essential Duties & Responsibilities

  • Customer service duties associated with vehicle registration related to titles including assisting with title tracking, record keeping, and reporting.

  • Ensures title transactions are processed and managed in a timely fashion.

  • Efficiently and accurately identify/analyze vehicle title/ownership documents within company guidelines.

  • Provide excellent customer service to all internal and external customers.

  • Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner.

  • Communicate with customers, dealers, 3rd party title agencies via email or verbal to handle title issues daily.

  • Prepare and submit legal transfer documents to the state department of motor vehicles (DMV).

  • Provide feedback and details to management on any internal or external issues that conflicts with receiving processed title work.

  • Assist group members with various department task as directed by the manager.

  • Perform other duties as assigned.

Experience & Education

  • High school diploma or GED equivalent.

  • 1 -2 years’ experience in an administrative or customer service position in a corporate office setting.

  • Prior work experience in automobile dealerships or title companies preferred.

  • Knowledge of equipment lending industry is ideal.

  • Experience using FIS Premier or other loan operating system is a plus.

Skills & Abilities Required

  • Intermediate proficiency in MS Office (Word, Excel, PowerPoint) and Salesforce.

  • Must have strong customer service ethics and team building skills.

  • Ability to prioritize, organize, and produce in a high-volume, deadline-oriented production group.

  • Ability to thrive in a professional office environment.

  • Basic knowledge of commercial and consumer loan documentation, loans secured by titled vehicles and equipment.

  • High energy and self-motivated

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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