Job Description

Position Summary: The SVP, Operations (SVP-O) is responsible for leading the company’s factoring operations (large fleet, medium fleet, small fleet and freight brokers) within the company’s Coppell (headquarters), Chicago and San Diego offices. This position will work closely with leaders from across the organization (sales, underwriting, credit, etc.) to ensure operations continues to execute with excellence and support the company’s overall revenue and profitability growth objectives, as well as best-in-class risk and fraud mitigation. This role will report to the Chief Operating Officer of the company and will ensure that the Operations department implements Triumph Factoring Division's overall vision, strategy and direction and meets all regulatory compliance requirements.


Essential Duties & Responsibilities:

  • Triumph Factoring Division Leadership

    • Leads a large operations team that serves a diverse client portfolio spanning the entire U.S.  

    • Analyzes portfolio, staff, financial performance data and advises the team on high-risk funding decisions, while maintaining established credit controls to prevent portfolio loss exposure.  Maintains an overall portfolio delinquency of <5%.

    • Creates a vibrant team environment and productive business culture that optimizes both customer service and risk management disciplines. Fosters a work environment that ensures high levels of organizational effectiveness and communication.

    • Acts as a mentor/coach to the existing leadership team to prepare them for progressively larger leadership roles in the future, with a heavy focus on career growth and personal development. This may include coaching to improve leadership skills, employee accountability, teamwork, communication, goal setting, strategic planning, delegation and more.  

    • Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

    • Ensures the proper planning and coordination of resources across the organization to deliver quality products to customers on or before stated deadlines.

    • Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

    • Responsible for the management and the attainment of the company’s long-term and short-term goals. Including the operational activities (losses, budget, staffing).

    • Supports corporate compliance, including direct responsibility for Triumph Factoring Division's operations-related compliance matters.

    • Responsible for collaborating on and implementing strategies for short and long-term business growth, process improvements, and ensuring that regulatory, fraud and compliance measurements are met or exceeded. 

    • Collaborates with other Triumph Factoring Division Leadership and other cross functional partners, through analysis of portfolio performance, trending and risk management practices to collaborate on strategies and will be responsible to prepare the team to implement strategy enhancements.

    • Provides leadership and management to assigned managers and staff and ensures quality of services provided to internal and external customers in Operations and assigned areas.

    • Ensures escalated disputes and customer complaints are resolved in a timely manner, seeking a positive solution without placing assets or reputation at risk

    • Accountable for the development and evaluation of quality dashboards and performance metrics reports that are utilized within operations and customer engagement to drive quality improvement efforts; expected to monitor and act on the data.

  • Triumph Leadership

    • Is required to lead collaboration across multiple lines of business advancing purposeful engagement with client priorities, improving revenue and increasing market share.

    • Consistently exhibits Triumph’s core values in everyday leadership and work; serves as the departmental ambassador of the Triumph culture.  

    • Leverages enterprise relationships and proactively collaborates across the organization to deliver our full capabilities to current or prospective clients.

    • Facilitates and coordinates relationships with other departments to minimize risks in the end-to-end process. Works with departments to implement new processes and monitor operational activities. 

    • Anticipates, manages, and resolves risk items to protect the interests of Triumph while enhancing the client experience.

    • Champions a culture of excellence, continuous improvement, delegation and accountability, positive team dynamics, and cross-functional collaboration.

    • Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.

  • Critical Success Factors

    • Exhibits significant management sophistication and possesses a mental roadmap of how scaled organizations optimally function.  Knows how to delegate, drive accountability, and assess talent in order to determine future leadership potential.  Has significant experience developing those with potential, leading those who are properly placed, and exiting those who do not meet established standards.     

    • Works effectively with the senior leaders within Triumph's Factoring Division and from across Triumph’s various lines of business, establishing a relationship based on trust, collaboration, transparency and open and honest communication.

    • Develops and leads a productive, cohesive and dynamic operations team that promotes and maintains a professional, customer-focused working environment.

    • Meets or exceeds production, financial and risk mitigation goals established for Triumph's Factoring Division while making decisions that are in the best interest of the all Triumph organizations.

  • Leadership Characteristics

    • Extreme Ownership Mindset

      • Thinks like an owner by being fully accountable for fostering vision, commitment and responsibility. Holds self and other accountable for timely, cost-effective results.  Takes extreme ownership of problems and sees them through to resolution.  

    • Inclusive Collaboration

      • Listens to and carefully considers ideas and feedback from others to gain buy-in and deliver results. Interprets key information and delivers communication that convey a clear message to all levels.

    • Decision Making

      • Models a high standard of integrity while generating timely, sound decisions. Provides effective solutions to organize challenges while balancing financial performance.

    • Customer Focus

      • Drives engagement, experience, satisfaction, and loyalty across multiple stakeholders. Demonstrates a deep understanding of customer needs and expectations and translates it into meaningful solutions.

    • Innovative Adaptability/ Strategic Thinking

      • Adapts to changing business conditions by developing and implementing innovative solutions. Recovers quickly from setbacks and leads with optimism.

    • Data Driven Execution/ Drive for Results

      • Uses a data and analytical based approach to make informed decisions. Links the connections between technology and process to increase organizational effectiveness.

    • Coaching/Developing Others/ Talent Builder

      • Optimizes and develops talent to meet current and future needs of the organization. Sponsors career development and growth for team members.

    • Acting with Honor and Character

      • Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his/her talk; is direct and truthful but at the same time can keep confidences.

    • Maze Bright

      • Is an intrinsically motivated leader with a high degree of intellectual curiosity who seeks new challenges and is confident in their ability to drop into a complicated situation, assess the facts and undercurrents, and discern the correct solution.  A person who is supremely confident in their ability to "figure it out" and has a track record to prove it.

Experience & Education:

The ideal candidate for SVP-O will possess strengths and proven capabilities within the areas of corporate strategy, scaled management and leadership, long-term vision, developing leaders, process improvement and business development.  Specific requirements for the position include, but are not limited to:

  • A Bachelor’s degree is required. A Master’s degree in Business Administration is highly desirable.  

  • A minimum of eight (8) years of proven leadership experience.  At least three (3) years of proven leadership experiencing at scale.  

  • Knowledge of the transportation and/or logistics factoring industry is strongly preferred; a deep knowledge of asset-based lending and/or other related financial services is a plus.

  • Industry certifications are highly desired.  

  • Bilingual (Spanish or Serbian) is a plus.  

Skills & Abilities Required:

  • Strong strategic insight; ability to engage in meaningful "point and counterpoint" discussions at senior leadership level regarding strategic scenarios, options and opportunities.

  • Possess strong analytical skills to evaluate and interpret trends and data at the macro level and can present these trends to others in a simplified, understandable manner.  

  • Highly creative and intrinsically innovative; ability to contemplate, explore, vet and prioritize business models that produce optimized business results for the organization and its members.

  • Strong team player, intelligent and sophisticated, with the ability to relate well to a wide variety of people.  A proactive and competent thinker.

  • Strong leadership skills, including the ability to attract, motivate, develop and retain a high caliber customer-focused team members and operational leaders.  Capable of effectively leading teams representing diverse cultures and languages. 

  • Strong leadership development skills, including delegation, driving alignment and accountability, and knowing when to promote, hold current, or terminate, all with an ability to communicate tactfully but directly.  

  • Excellent communication skills, both verbal and written.  Ability to fluidly present and develop peer-level credibility with a wide range of audiences, up to and including executives and the boards of directors.  

  • Demonstrates the commitment, confidence and sense of urgency necessary to bring diverse constituencies and teams together in pursuit of common business goals. 

  • Energetic, problem-solver and optimistic; cohesive team player that exudes a "can do" attitude; competitive by nature and enjoys facing challenges.

  • High integrity, values-based professional; demonstrated ability to balance work-life demands amid significant pressure and foster/nurture healthy, trusting, symbiotic relationships.

  • Intermediate-to-advanced skills in Excel, Word, and Power Point.  

Work Environment:

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

  • Specific vision abilities are required by this job due to computer work.

  • Light to moderate lifting is required.

  • Occasional travel is required.

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Application Instructions

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