SVP, Leader of HR Operations (Workday)

POSITION SUMMARY

Please include in your resume and/ or application, the number of years you have working in Workday.

The SVP, Leader of Human Resources Operations is responsible for the the effective and consistent coordination and implementation of Human Resources (HR) business processes, functions and procedures and monitors HR projects and workflow. You will lead the transformation and execution of HR business processes across the organization. You will be at the forefront of leveraging Workday and other leading HR Technologies to optimize the employee lifecycle and ensure operational excellence within the HR department. As the architect of HR systems and strategies, you’ll lead a high-performing team of HR specialists to deliver seamless administrative support and drive continuous improvement in our HR functions. This role demands a proactive leader who can implement cost-effective, scalable solutions that enhance the employee experience and contribute to a positive, productive work environment.

We are looking for an experienced HR Operations Leader with proven expertise in Workday, including Workday integrations skills, who can align HR Operations with broader business objectives, foster cross-functional collaboration, and ensure compliance with industry regulations and company policies.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures that operational systems and processes are effective and aligned with the wider business, making sure design methodology, approval process, change controls and documentation are standardized and consistently applied.

• Serve as the Workday product manager, overseeing system enhancements, upgrades, and integrations to streamline HR Operations.

• Champion process automation and optimization through Workday functionalities and other tools, driving efficiency and reducing manual administrative work.

• Plans, organizes, and coordinates the operations and activities related to the HR operations and functions throughout the enterprise.

• Monitors and evaluates HRIS performance.

• Serves as product and project manager for enhancements and updates to the HRIS.

• Recommends new software and enhancements to existing software to address personnel needs.

• Makes data-driven decisions to improve HR Operations technology to automate processes which in turn minimize administrative overhead.

• Designs and documents end-to-end solutions within the HRIS.

• Supports HR staff to resolve human resource problems, interpret HR policies and procedures and recommends effective courses of action.

• Provides leadership in coordinating the activities of the HR Department to ensure compliance with all applicable laws, policies, and regulations.

• Leads process alignment and improvement initiatives in line with the HR operations strategic roadmap.

• Identifies optimal solutions that meet the needs of the HR functions by recommending process improvements, system enhancements and alternatives based on specific needs.

• Provides consistent interpretation/application of HR policies and procedures across the enterprise.

• Acts as a consultant to managers and staff regarding policies and procedures.

• Works to manage and improve HR Operations workflows that support the team and the broader organization.

• Assesses HR operational needs and changes policies and procedures in order to ensure efficiencies and seamless delivery of services to all present, past and future Triumph team members.

• Assists in the development of the department’s strategic plan for all operational activity.

• Ensures the integrity of HR data by auditing Workday capabilities for accuracy, integrity, and functionality.

• Provides leadership and oversees employee information collection, analysis and reporting; supervises the input of data and ensures data integrity.

• Serves as the Department’s liaison to HR staff and management, as well as central point of contact for interdepartmental projects and communications related to HR business operations.

• Sets operational performance targets and monitors performance.

• Sets objectives for the HR team and tracks progress.

• Monitors key HR objectives.

• Creates dashboards and reports to monitor efficiency and productivity of people and processes.

• Addresses team member queries.

• Responsible for the governance of HR processes, process maps, documentation, knowledgebase documentation and HR Intranet ensuring that all relevant systems are kept up to date.

• Participates in additional HR Operations-related projects.

• Partners with the PMO office, HR, and IT to drive initiatives.

• Performs other duties as assigned.

EXPERIENCE & EDUCATION

• Bachelor’s degree (Human Resources Management, Business, or related fields).

• Six or more years’ of working experience in HR Operations with responsibilities around recruiting, employee relations, performance management, compensation, benefits administration, and compliance.

• Three or more years’ experience in a human resources leadership role.

• Two or more years’ experience in managing Workday as a product.

• Two or more years’ experience with process mapping tools (i.e. Visio or Lucidchart).

SKILLS & ABILITIES REQUIRED

• Proven work experience managing HR operations.

• Ability to translate HR operational needs and requirement to others.

• Strong knowledge of labor law.

• Continuous improvement experience.

• Knowledge of principles of office organization and principles of management.

• Hands-on experience managing the design of a Human Resources Information System.

• Ability to develop clear and fair company policies.

• Excellent analytical and decision-making abilities.

• Ability to gather and report on key HR analytics.

• Must understand and interpret policies and procedures and be able to explain them to others.

• Proficient in use of MS Office tools including Word, Excel and PowerPoint.

• Attention to detail with emphasis on accuracy and quality.

• Ability to create positive working relationships with team members at all levels.

• Good organizational skills and time management.

• Excellent verbal and written communication skills.