Senior Sales Engineer
TriumphPay is expanding our solutions for global enterprise shippers! Come be part of the team that is creating the first payments network for global logistics and help us define, build, market, sell, deliver and support solutions that provide payment automation, fraud risk reduction, and working capital improvements to global shippers and their LSPs. The TriumphPay network already spans over 160,000 LSPs and touches over $37 billion in freight today. But we’re only getting started. So if you are committed to personal excellence, humility and the success of your fellow team members and customers, we want you to be part of TriumphPay - where everyday, we are helping people TRIUMPH!
Position Summary: The Senior Sales Engineer (SSE) supports the sales and integrations team productivity and deal flow by securing the "technical close" in complex solutions. The SSE collaborates with sales, operations, engineering, technical support resources, and vendors to ensure proposed deals include technical solutions that accurately address customer needs and are appropriately supported by key customer technical decision makers. The SSE will be required to be on-site during new client implementations to provide onsite technical expertise and solution engineering and will act as an extension of the sales team. The SSE is responsible for achieving a quote made up of the combined expectations of the sales resources supported. This position is also responsible for leading a small sales engineering team maximize effectiveness and client satisfaction. This position reports to the VP, Implementations.
Essential Duties & Responsibilities
Works deals assigned to the sales team, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by leadership.
Proactively scopes the technical solution required to address system and customer requirements, assesses customer’s systems and technical capabilities, and recommends solutions that optimize for both the customer and TriumphPay.
Leads and develops sales engineers to support all implementations.
Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen, and technical sales skills.
Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
Coordinates closely with sales, operations, and integrations teams to align solution design with business requirements.
Secures from customer technical staff commitments needed to ensure a deal’s "technical close" and successful go-live.
Designs, analyzes, codes, tests, debugs and supports custom integrations to support new customer implementations.
Meets assigned targets for profitable sales growth in sales team supported.
Opportunistically pursues additional business development within customer firms. Collaborates with sales to ensure these opportunities are effectively covered.
Utilizes analytical, process and/or technical skills to meet project objectives and deliverables that are self-directed and within project scope.
Communicates project issues and/or risks in a timely manner.
Identifies critical paths to meet business deadlines.
Is able to operate in a highly regulated environment (SOX Compliance).
Performs other duties as assigned.
Experience & Education
The successful candidate will possess business operations experience and skills, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following:
5+ years’ experience in sales engineering in a professional environment.
5+ years’ experience in sales and project management in technical environments.
Experience identifying customer’s business needs and providing a technological solution.
Experience and proven success in a technical sales role.
Strong technical, logical, analytical, and problem solving skills.
Experience with agile implementation methodologies.
Bachelor’s Degree, preferably in Computer Information Systems, Computer Science or related field, or equivalent skills and experience.