Job Description

Position Summary:  The Relationship Manager is responsible for managing client relationships consistent with the business objectives of the company. The Relationship Manager manages a portfolio of clients ranging in size between $50M to $250M in annual carrier payments alongside supporting a Senior Relationship Manager in their portfolio management.

Essential Duties & Responsibilities:

  • Be the main point of contact for day-to-day operations, escalation, and improving business practices.

  • Maintain and analyze client portfolio performance.

  • Identify upsell opportunities and ensure revenue growth projections are met for client portfolios.

  • Work alongside client administration to implement strategies and tactics to maximize ROI.

  • Provide detailed reporting on key metrics and industry performance through business reviews.

  • Perform trainings across multiple platforms along with client on-site visits as needed.

  • Notify clients of new product releases to ensure efficient use of platform(s).

  • Manage support ticket application and ensure that response times and resolutions are within the SLA standards.

  • Effectively communicate with clients and senior management in a timely manner.

  • Work with internal departments such as Sales, Integrations, Marketing, Product, and Underwriting according to the client’s needs.

  • Participate in creating a team environment and business culture that promotes a healthy work environment.

  • Maintain confidentiality of company and client information.

  • Perform projects and other duties as assigned.

Experience & Education:

  • Bachelor’s Degree strongly preferred. Will consider 2 years of experience in a customer service position of increased responsibility in lieu of degree.

  • 3 to 5 years of customer service experience in a fast-paced work environment.

  • Knowledge of freight, transportation, and/or logistics industry preferred.


Skills & Abilities Required:

  • Proficient in Microsoft Office suites.

  • Ability to multi-task and stay focused at high levels of productivity.

  • Ability to provide excellent customer service, while meeting strict deadlines.

  • Outstanding communication skills, both written and verbal.

  • Excellent presentation skills.

  • Sales experience.

  • Ability to understand and follow written and verbal instructions.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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