Operations Supervisor

Position Summary

As the Operations Supervisor, you will have the opportunity to support the branch in an assistant branch manager role, by working with the Branch Manager to ensure efficient daily operation of the bank branch and staff. You will use your knowledge and skills to serve as a subject matter expert on branch operations, provide training and guidance to staff in these areas, and promote an environment of operational excellence. Major responsibilities will include:

• Overseeing the daily operational performance and security tasks of the branch, such as timely vault audits, teller drawer counts, open and close procedures, etc.

• Meeting all applicable bank guidelines to ensure exemplary audits, including ensuring new account documentation is complete and accurate, and examining monetary logs and instruments, and check holds for accuracy.

• Performing the teller and personal banker duties of front-line staff as needed to handle periods of high volume.

• Acting as assistant branch manager to provide support and back up the Branch Operations Manager in their absence.

Qualifications

• 2+ years bank teller experience required

• 6+ months personal banker experience required

• Some supervisory experience preferred

• Customer service, sales, and cross selling experience desired

• Must possess professional qualities, high energy, results driven, and self-motivation

• Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills

• Solid knowledge of Microsoft Word, Excel, and Outlook

• Excellent communication skills required, both written and verbal

Position Description

Essential duties and responsibilities include the following. Other duties may be assigned.

• Builds relationships with current customers to maintain goodwill and gain additional business.

• Works with Branch Operations Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch.

• Serves as a primary point of contact for branches with a Senior Branch Manager.

• Promotes a culture in which personnel are encouraged to develop their skills and abilities.

• Works with Branch Operations Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that they meet all applicable requirements.

• Works with Branch Operations Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.

• Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence.

• Oversees performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc.

• Ensures new account documentation is complete and accurate.

• Examines monetary logs and instruments, and check holds for accuracy.

• Ensures supply of money for branch’s needs based on business demand.

• Ensures daily balancing of vault and all branch cash.

• Oversees reporting of teller transactions to appropriate departments.

• Is an advocate for the Bank’s products and services and ensures staff understand the features and benefits, and how to properly setup and support the Bank’s offerings.

• Responds to and resolves customer issues.

• Performs the duties of front-line staff as needed to handle periods of high volume.

• Strong understanding of bank’s procedures.

• Adheres to all bank and regulatory requirements and participates in required training.

• Actively participates in local community and bank sponsored events.

• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

• Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.

• Maintains the security and confidentiality of pertinent information and records.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

#LI-KB1