Operations Services Specialist

Position Summary

The Operations Services Specialist provides support to Branch Operations for deposit account documentation, account and system maintenance and various other areas as described below.

Essential Duties & Responsibilities

• Quality control all new deposit accounts opened by the Retail Branch network on a daily basis to ensure accounts are correctly entered on the system and to ensure accounts are opened in accordance with internal procedures and applicable regulations.

• Verify the accuracy of new account documentation, such as signature cards, resolutions, and other documents as needed.

• Quality control all account maintenance requests performed by the Retail Branch network on a daily basis.

• Perform daily CIF maintenance based on request submitted by the Retail Branch Network.

• Process address change request on all deposit and loan accounts.

• Process maintenance requests for deposit accounts.

• Process all mail returned on deposit and loan accounts on a daily basis.

• Quality Control the Opt In/Opt Out forms against Navigator to ensure accuracy.

• Performs routine editing duties to ensure accuracy of recorded data. Compare information or figures from one record against same data on records.

• Record and monitor all W-8BEN customers, including follow-ups on expiring forms.

• Add, track, and remove customers on/from backup withholding on a weekly basis.

• Balance Savings Bond interest addendums.

• Process levies, garnishments, and subpoena requests.

• Process verification of deposits request received by and/or for bank deposit customers daily.

• Verify inactive and dormant account activity daily.

• Assist in the research of unclaimed property and assist in the preparation and mailing of unclaimed property letters from March to October.

• Remit IOLTA/COLTAF interest on a monthly basis to the respective state.

• Send letters to customers who have sent in an address change request.

• Ensure proper authorization is obtained when needed, for exceptions.

• Process Preferred Rate requests submitted by the Retail Branch Network.

• Back-up for the review and input of Wires.

• Provide exceptional internal customer services and answer and/or assist with questions or issues from Retail Staff or other departments.

• Other duties as assigned.

Experience & Education

• High school diploma or general education degree (GED) required.

• Minimum 3 years of retail banking experience including 2 years of Customer Service Associate experience. 

• Knowledge of rules and regulations related to Deposit Accounts, Garnishment, Levy and Subpoenas.

Skills & Abilities Required

• Must possess a strong work ethic, detail orientation, and organizational skills.

• Solid knowledge of Microsoft Word, Excel, and Outlook.

• Strong customer service skills required.

Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

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