Operations Assistant

Position Summary:

The Operations Assistant will work within the Retail Bookkeeping department to help support the back office functions and inquiries from both internal and external TBK Bank customers. Support falls within Deposit services and includes: ACHs, checks, and Real Time Payments (RTP). The Operations Assistant is responsible for ensuring that audit standards, operations, processes procedures, regulatory compliance operational efficiencies are in place to mitigate risks. This position provides the support to ensure that TBK Bank’s Deposit Operations and transactional services are operating in a manner to support organizational growth, operating efficiency and customer service excellence.

Essential Duties & Responsibilities:

• Researches, analyzes and helps resolve back office support functions and items including but not limited to: deposit and loan rate changes, ACH and check adjustments/corrections/ returns/stop payments, closed account reporting, non-posted items, etc.).

• Responds to incoming inquiries and provides general support to various internal team members (Retail bank, Treasury Management) and external bank customers. Activities requiring action, assistance and review include:

  • ACH and check positive pay scrubbing and positive pay returns.

  • ACH reclamations and deposit returns, new stop payments, returned deposited checks, loan pay by phone payments.

  • Overdraft Services - exception Item overdraft processing.

  • Perform post-review of exception decisioned items.

  • Perform daily review of various chargeoff and closed account reports to ensure that accounts are coded correctly.

  • Assists to process deposit and loan rate changes and maintenance as well as exception item processing.

  • Adjustment/exception and RTP inquiries.

• Works with Third Party partner vendor to report new and paid in full collections.

• Adheres to proper scanning, storage, retention and ongoing maintenance requirement guidelines (e.g., ACH Returns, WSUD forms).

• Completes, adheres to, responds to and submits all deliverables for all risk assessment and audit findings (e.g., ACH, FDIC, SOX etc.) ensuring compliance with all regulatory guidelines.

• Assists in updating/maintaining the Bookkeeping Business Continuity Plan (BCP) and performing annual disaster recovery testing.

• Update Bookkeeping functions and procedures/SOPs as needed to ensure all compliance, risk and security requirements are being met.

• Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

• Other duties as assigned.

Education & Experience:

• High school diploma and at least 3 years of experience in banking/financial and deposit services. Bachelor’s degree in a business-related major preferred and/or management experience preferably in banking/financial services.

• Prior experience and working in a banking back office environment and/or with bookkeeping transaction functions.

Skills & Abilities Required:

• Knowledge of the NACHA Operating Rules and Guidelines and applicable federal and state laws such as Electronic Funds Transfer Act (EFT Act), and Regulation J. Knowledge and understanding of the Bank Secrecy Act (BSA).

• Working knowledge of financial institutions’ overall policies and procedures and specifically the internal operating policies and procedures of the payments function.

• Ability to work both independently and collaboratively while prioritizing heavy workloads and meeting time sensitive deadlines.

• Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank’s mission and philosophy.

• Team player with a strong work ethic; promotes and enjoys a creative work environment.

• Possesses the  utmost professional qualities, high energy, results driven, and self-motivation

• A strong work ethic, detail orientation, and organizational skills.

• Solid knowledge of Microsoft Office Suite (Word, Excel, and Outlook).

• Excellent communication skills required, both written and verbal.

• Must be able to travel 10% to branch locations for BCP and/or other business needs

Work Environment:

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

• Specific vision abilities are required by this job due to computer work.

• Light to moderate lifting is required.

• Regular, predictable attendance is required.

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