Job Description

Position Summary

The IT Asset Manager is responsible for overseeing and managing all IT hardware assets across the enterprise, including end-user hardware and data center assets, creating, maintaining, and improving Asset Management processes and procedures, and maintaining inventory records and warranties. This role also has oversight for the organization's IT hardware, as well as determining and arranging the procurement of IT assets. This role is also responsible for overseeing maintenance and updates to the asset management database and scheduling and completing equipment recycling. The IT Asset Manager will manage the entire lifecycle of IT assets, including due diligence, ongoing asset management, and disposition.

Essential Duties & Responsibilities

  • Manage the IT hardware asset inventory, including end-user and data center hardware, to track identification, location, and lifecycle status.

  • Coordinate with other IT teams and business units to support their locations and associated projects.

  • Develop and execute governance to normalize, reconcile, and ensure the accuracy of asset data in FreshService.

  • Use ITAM best practices, Key Performance Indicators (KPIs), and metrics reporting to propose efficiency, process improvements, and cost-saving measures to better manage inventory.

  • Perform IT asset management activities per IT policies and procedures across multiple locations.

  • Arrange purchasing, receiving, stocking, tracking, and distribution of IT assets; determine and maintain equipment stock levels.

  • Manage the IT asset disposal process, ensuring adherence to security and data disposal requirements.

  • Conduct regular physical inventories of IT assets and perform searches for equipment not found during an inventory/audit.

  • Develop processes and procedures to ensure the accuracy of asset inventories.

  • Conduct and report software asset reconciliation to ensure compliance.

  • Stay current with advances in technologies and ITAM best practices.

  • Work closely with the Configuration Manager when appropriate and follow Configuration Management protocols.

Experience & Education

The successful candidate will possess business operations experience and skills, leadership expertise, analytical and critical thinking skills, and attention to detail.  Additionally, the ideal candidate should possess the following:

  • Bachelor’s degree in information technology, Business Systems, Supply Chain Management, Asset Management, Computer Science, or equivalent educational/work experience preferred.

  • Strong IT software and hardware knowledge, as well as three or more years of experience in a similar role.

  • Broad knowledge of IT Asset Management and IT concepts, disciplines, best practices, and methodologies. ITAM certification is a plus.

  • Experience with ITSM platforms; FreshService experience a plus.

  • ITIL Foundations or higher certification preferred.

Skills & Abilities Required

  • Proven ability and experience in executing strategic asset management processes successfully.

  • Knowledge of industry best practices in management of IT assets including common lifecycle states and processes.

  • Self-motivated with the ability to work individually or in a team.

  • Meticulous with a focus on data accuracy.

  • Strong verbal/written skills and the ability to effectively interface with internal business clients, internal auditors, external vendors, and senior management.

  • Ability to multitask and manage work effectively by prioritizing own assignments, schedules, and meetings, resulting in timely completion of work.

  • High degree of personal integrity.

  • Ability to receive and follow instructions given by management.

  • Ability to develop solutions to unique problems.

  • Ability to regularly travel between Dallas and Coppell sites during the work week.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be physically capable of stooping, bending, and lifting up to 20 pounds to place technology supplies, computers, and related equipment onto racks, desks, counters, cabinets, storage shelves, etc.

  • Moderate noise (i.e., business office with computers, phones, printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period. Occasional stooping or kneeling may be necessary.

  • Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.

  • Regularly and predictable attend work.

  • Ability to travel to both Dallas and Coppell locations.

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Application Instructions

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