Job Description

Position Summary:

As the Branch Operations Manager, you will have the opportunity to manage and oversee all areas of the branch’s day-to-day operations and staff. You will use your knowledge and skills ensure efficient branch operations through understanding of monthly reporting, including performance reports and audit results. Major responsibilities will include:

  • Leading and directing all aspects of retail banking branch activities.

  • Scheduling and supervising branch employees, including evaluating performance and providing consistent and constructive feedback.

  • Overseeing or conducting training for new employees, as well ensuring that all front-line employees are knowledgeable of the Bank’s products and services, and policies and procedures.

  • Analyzing branch deposit reports monthly, understanding branch P&Ls, and reviewing audit results and performance reports for a full understanding of the efficiency of branch operations and overall performance.

  • Fostering a positive environment and be committed to the success of the branch and its employees.


  • 2 + years in a supervisory and/or managerial role required

  • 3 + years in a retail banking environment required

  • Comprehensive knowledge of consumer compliance regulations, with an emphasis on CIP and account disclosures.

Skills & Abilities Required:

  • Must possess utmost professional qualities, high energy, results driven, and self-motivation.

  • Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills.

  • Solid knowledge of Microsoft Word, Excel, and Outlook.

  • Excellent communication skills required, both written and verbal.

  • Able to travel to various TBK Bank locations for training and to perform other duties as assigned. 

Position Description:

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Accountable for day-to-day operations and management of the branch and branch staff. 

  • Ensures the completion of monthly operational activities and required checklists.

  • Performs the duties of Personal Banker and Teller during periods of high volume.

  • Serves as escalation point for customer issues and concerns.

  • Personally conducts or oversees training for new employees to ensure established procedures are clearly understood and followed. 

  • Ensures that all front-line employees are able to conduct an effective presentation of the Bank’s products and services, and organizes coaching sessions to reinforce this behavior as well as customer service and cross-selling.

  • Orients employees to Bank policies and procedures, clearly communicating work duties and responsibilities.

  • Schedules and supervises branch employees.

  • Evaluates staff’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.

  • Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.

  • Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken.

  • Assists with the development and attainment of internal performance objectives.

  • Analyzes branch deposit reports monthly and is prepared to discuss significant changes with senior management.

  • Understands branch P&Ls and drives to operate efficiently.

  • Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.

  • Manages the security of the branch, including the issuance of keys and access to the Bank’s security alarm and vault area.

  • Actively participates in local community efforts.

  • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.

  • Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.

  • Adheres to Triumph’s core values and ensures that staff’s performance is in line with the same.


Application Instructions

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