As the Branch Operations Manager, you will have the opportunity to manage and oversee all areas of the branch’s day-to-day operations and staff. You will use your knowledge and skills ensure efficient branch operations through understanding of monthly reporting, including performance reports and audit results. Major responsibilities will include:
Leading and directing all aspects of retail banking branch activities.
Scheduling and supervising branch employees, including evaluating performance and providing consistent and constructive feedback.
Overseeing or conducting training for new employees, as well ensuring that all front-line employees are knowledgeable of the Bank’s products and services, and policies and procedures.
Analyzing branch deposit reports monthly, understanding branch P&Ls, and reviewing audit results and performance reports for a full understanding of the efficiency of branch operations and overall performance.
Fostering a positive environment and be committed to the success of the branch and its employees.
2 + years in a supervisory and/or managerial role required
3 + years in a retail banking environment required
Comprehensive knowledge of consumer compliance regulations, with an emphasis on CIP and account disclosures.
Skills & Abilities Required:
Must possess utmost professional qualities, high energy, results driven, and self-motivation.
Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills.
Solid knowledge of Microsoft Word, Excel, and Outlook.
Excellent communication skills required, both written and verbal.
Able to travel to various TBK Bank locations for training and to perform other duties as assigned.
Essential duties and responsibilities include the following. Other duties may be assigned.
Accountable for day-to-day operations and management of the branch and branch staff.
Ensures the completion of monthly operational activities and required checklists.
Performs the duties of Personal Banker and Teller during periods of high volume.
Serves as escalation point for customer issues and concerns.
Personally conducts or oversees training for new employees to ensure established procedures are clearly understood and followed.
Ensures that all front-line employees are able to conduct an effective presentation of the Bank’s products and services, and organizes coaching sessions to reinforce this behavior as well as customer service and cross-selling.
Orients employees to Bank policies and procedures, clearly communicating work duties and responsibilities.
Schedules and supervises branch employees.
Evaluates staff’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.
Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel.
Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken.
Assists with the development and attainment of internal performance objectives.
Analyzes branch deposit reports monthly and is prepared to discuss significant changes with senior management.
Understands branch P&Ls and drives to operate efficiently.
Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.
Manages the security of the branch, including the issuance of keys and access to the Bank’s security alarm and vault area.
Actively participates in local community efforts.
Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
Continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.
Adheres to Triumph’s core values and ensures that staff’s performance is in line with the same.