Job Description

Position Summary:

The Account Resolution Specialist is responsible for effectively managing accounts receivable through the proper evaluation of the debtor risk and the timely resolution of purchased accounts.

Essential Duties & Responsibilities:

  • Contacts customers and establishes reason for past due account situation.

  • Researches and analyzes accounts prior to initiating debtor contact examines historical data, evaluates past resolution efforts.

  • Initially, call debtor to receive payment status of invoice(s) up to five days after due date.

  • Calls may need to be made prior to payment terms for assurance the needed paperwork has been received by the debtor in order to make a timely payment.

  • Makes arrangements for payments to bring the account current and follow up to insure obligation is satisfied.

  • Records resolution notes in cadence of the above facts.

  • If invoice will be paid short or not at all, gather information necessary for chargeback to client.

  • If the Account Resolution Specialist determines the invoice will be paid short, then get the information to notify PM of reason for short payment and amount.

  • If debtor will not pay or is being uncooperative, first involve the client in the resolutions process.

  • Once an invoice has aged 60 days from the invoice date, notify the AE for possible hold on cash reserves for the amount of the invoice.

  • At 60 days from invoice date, a claim could occur on the debtor’s bond or place a claim with the shipper.

  • At 90 days from invoice date, the invoice will be charged back to the client’s reserve account.

  • Communication and follow up effectively with Portfolio Team members.

  • Meet with Team twice a week to discuss debtor issues and/or client paper work.

  • Get direction from the Account Executive on problem accounts.

  • Other duties and projects, as assigned.


  • High School diploma or equivalent (college degree preferred, but not required).

  • 2+ years of relevant experience in a business operations role in a fast-paced organization.

  • Previous account resolution/collection experience a plus but not necessary.

  • Knowledge of the transportation industry is a plus.


Application Instructions

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