Fraud Overdraft Specialist

Position Summary

The Fraud/Overdraft Specialist will be responsible for carrying out the daily duties of the Automatic Charge-off Process functions. They will also provide monitoring and assistance with fraudulent activity on accounts and effectively answer customer and staff inquiries regarding the bank’s account fraud and payment resolutions in a professional manner. 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Monitors daily charge-off process.

• Confirms daily overdraft letters are generated and mailed.

• Receives daily/monthly reports to be worked in a prompt manner.

• Review quarterly software performance reports and make recommendations to management about applicable updates/changes to optimize performance and customer service.

• Prepares monthly charge-off summary reports for Asset Loan Review and Retail Operations in accordance with our Overdraft Policy.

• Reports monthly charge-offs over $5k to an SVP or higher of Credit or Special Assets for approval.

• Performs transactions associated with Charge Off accounts; block debit cards and stop continuous fees.

• Reports closures and recoveries to Early Warning Services.

• Reports recoveries from our acquired banks to Chex Systems.

• Updates recoveries on tracking spreadsheets.

• Processes payments and updates balances on payments received by our third party collection agency.

• Provides maintenance on accounts once charge-off has been paid.

• Updates notes and payment arrangements in our Collection Module.

• Provides primary monitoring of online banking threats via anomaly detection software.

• Provides maintenance to code fraudulent accounts with appropriate warnings.

• Reviews consumer/business accounts including transaction history, online banking and bill pay activity for the purpose of investigating and resolving issues.

• Answers phone inquiries regarding fraud activity.

• Assists with monitoring and approval of Mobile Deposit Capture items.

• Reviews ATM deposits for fraud.

• Serves as primary backup for end of day for Mobile Deposit and ATM Deposit review.

• Respond to internal/external customer within 2 hours.

• Other duties as assigned.

EXPERIENCE & EDUCATION

• High school diploma or (GED) required

• One to two years fraud and overdraft experience and/or training.

• Knowledge of rules and regulations related to financial fraud (Reg E, Reg CC, BSA).

• Works independently

• Attention to detail and good organizational skills required

• Solid knowledge of Microsoft Word, Excel, and Outlook

• Excellent verbal communication skills required

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