Job Description

Position Summary:

The Fraud/Chargeback Specialist is responsible for processing and tracking debit card disputes and other related assigned tasks. At all times execution of duties will be in compliance with bank policies, procedures and regulations including Regulation E, BSA and AML and MasterCard.   

Essential Duties & Responsibilities:

  • Handles all categories of disputes, re-presentments and compliance issues in accordance with MasterCard Operating Regulations and Reg E Compliance.

  • Acts as a dispute subject matter expert.

  • Maintains knowledge of latest card industry changes and disputes best practices.

  • Documents, monitors, and reports on fraud related cases, recoveries, and losses.

  • Processes and tracks all debit card, ATM and Zelle disputes within the REG E guidelines.

  • Investigates and determines the provisioning of credit.

  • Processes chargebacks and exceptions on debit card disputes.

  • Notifies customer if there is a discrepancy with the dispute and/or additional information is required.

  • Tracks and sends final credit/debit letter.

  • Makes daily general ledger entries, reconciles and balances reports.

  • Follows steps to block debit cards that have fraudulent transactions.

  • Ensures that all relevant reporting, record keeping, and record retention are following the bank’s retention schedule.

  • Assists with Monitoring and approval of ATM and Mobile Deposit Capture items.

  • Assists with ATM Disputes.

  • Serves as a backup for ATM maintenance and management.

  • Assists with fraud related tasks.

  • Responds to internal/external customer inquiries within 2 hours.

  • Performs other operational duties as assigned.

Experience & Education:

  • High school diploma or general education degree (GED) required.

  • One to two years chargeback experience and/or training; or equivalent combination of education and experience. 

  • Knowledge of rules and regulations related to MasterCard and financial fraud (Reg E, Reg CC, BSA). 

Skills & Abilities Required:

  • Excellent communication skills required, both written and verbal

  • Basic knowledge of Microsoft office, word processing and email system.

  • Ability to read, write and speak English.


Application Instructions

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